Replaced gutters and downspouts, added gutter covers, repaired/repainted some fascia, flashed drip edge.
I emailed to request an estimate to replace gutters. Within a day, they had contacted me and scheduled the estimate.
Tim, the owner, came by to do the estimate. He was very thorough, looked over the existing gutters, and gave me detailed estimates with separate options for gutter covers. He also provided per-foot rates in case any fascia or flashing was needed once they started the job. I appreciated his willingness to answer questions (I had a lot, especially about gutter covers) without trying to give a high-pressure sales pitch. Once we settled on the work, it was scheduled about two weeks later.
The crew arrived right on time and finished the job in a single day. They called me to keep me informed about fascia/flashing that was needed. They cleaned up well after themselves (I found a single nail from the entire job), and the gutters/covers look great.
The final invoice had no surprises compared to the estimate I got.